T’s & C’s

Pet Portrait Commissions Copyright 

All portraits and images on this website remain the property of Emma Gorton. Any unauthorised reproduction of original works by Emma Gorton or images on this website is forbidden and action will be taken should this occur. As copyright holder Emma Gorton reserves the right to use any portrait images for promotional purposes and images may be reproduced on products under the Bella & Bryn brand name. Customer emails may also be used as testimonials on this website or in any of our promotional material. Clients preferring their portrait images and/or emails not to be used in such a way must express this in writing within 28 days of receiving their order. Please be aware that the removal of any images from this website or any other platforms belonging to Emma Gorton being used without consent will be requested.

Cancellation Policy

Clients who have changed theirs minds and no longer want a commissioned portrait drawing must contact Emma Gorton as soon as possible. At this point the drawing will be cancelled and no further payment will be taken. Deposits are non-refundable. 

Lead times

Works are completed on a first come first served basis and the normal lead time for a portrait drawing tends to be around 2 months. Clients working to a deadline such as a birthday or anniversary can contact Emma Gorton and she will do her best to accommodate them. 

Deposits

A 30% deposit is required upon ordering and this will be non-refundable. No work will begin without this deposit. 

Final Payment

Once a portrait has been completed, an image of it will be emailed to the client. Only when the client is completely satisfied with this final image will final payment be requested. Payment can be made either through Paypal, bank transfer or by cheque made payable to Emma Gorton. Final artwork will only be sent once payment has been confirmed and in the case of cheques, once payment has cleared.  

Delivery

Items are delivered by courier and on sending them the client will receive a tracking number in order to monitor the status of their portrait. Please see the “Delivery Costs” page for more information.

Damage during transit

Portraits are packed to a high standard in order to prevent any damage during transit but in the unlikely event that any damage has occurred the client must inform us in the first instance giving as much information as possible including photographs of the damaged parcel and item. Depending on the extent of the damage, we can discuss how to proceed. In the case of severe damage, the parcel must be returned to us and postage will be refunded on receipt. 

Rejection of final piece

It is the client’s responsibility to provide images of a true likeness of their pet. If after receiving their portrait the client is not happy with it they must contact Emma Gorton within 7 days of receipt to discuss any changes required. The cost of returning the portrait to us will be borne by the client. If the customer is still not satisfied with the work after any changes have been applied, 50% of the remaining balance (excluding the deposit) will be refunded and the portrait will be retained by us.

Privacy Policy

In line with the new GDPR rules which came into force on 25 May 2018.

This Privacy Policy describes how and when I collect, use, and share information when you purchase a pet portrait from me or contact me.

1. Personal information I collect

• To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers: I engage certain trusted third parties to perform functions and provide services to my business, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

• I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to Contact Me:

For purposes of EU data protection law, I, Emma Gorton, am the data controller of your personal information. If you have any questions or concerns, you may contact me at bellaandbryn@gmail.com.